Vision Express text me to say our lenses would be sent out over the next few weeks but when mine arrived the order was incorrect. First visit but will be back. My girlfriend works at a franchised Specsavers, and is always telling me how many customers they get from the local Vision Express and Boots in the city centre because of bad service. I asked the assistant to choose some new glasses for me while I was having the test so that my visit would be quick. Also good COVID secure protocols in place. Explore the best of eyewear for men & women by Vision Express, World's No. Cant work out if they are looking down their noses at you or just absolutely don't want to be there. I was well treated and i got a good deal with my frames and lenses.I definitely will be going back,and my wife Useful. £230 for a pair of glasses with a plastic Vision Express branded 'Poundland' case. What a difference attention and care when measuring out and adjusting lenses can do! Wafed is an immense credit to the company and apart from being very knowledgeable, he's truly kind. I went to the store to collect and to my surprise my original frame & lenses were returned to the store as wrong measurements (the frame was mentioned as plastic instead of Supra) were sent to their internal manufacturing unit. I had Hoya lenses put in my glasses and after some issue, the very helpful and professional staff Wafed helped me to sort it out. The sales assistant said "you get the money back if you don't use the cover". Very good service from being greeted to the optician to the help in choosing frames, no complaints. Share. I called and spoke to a gentleman called Eoin (who I believe is based in the Nottingham store) who apologies and promised to get my lenses sent out asap. Very dishonest. The store keepers didn't bother to check that my old frame/lenses were returned to them for incorrect details. They dealt with COVID risk perfectly. | Read 1,321-1,340 Reviews out of 55,143 There are 220 customers that Vision Express, rating them as good. Used to be my favourite store for glasses purchase. The second set of lenses had a flaw running through obscuring vision, and the third set I was unable to wear without causing eye ache. Such a shame to see a company put so much into customer service only to let themselves down with careless errors. Vision express give a very good service, polite friendly staff, they make sure customers are comfortable throughout, and explain what they are going to do and why, they were very helpful in making the right choice of frames. Very disappointing. Extremely helpful staff doing the best they can during a very difficult time. Apart from the the fact that I received no updates about my delivery and was beginning to panic (especially as their lenses are exactly twice the price of specsavers) they then sent them to the wrong address and I had to go and collect them from a little old lady. Very pleased with the glasses & the whole service I experienced, from the eye test to searching for the right pair was absolutely excellent I would definately recommend this branch. Examples: Boots Silver (BBGR Selective), Specsavers Standard or Premium, Vision Express Essential. Hermes delivery was also good. The staff were attentive, professional and friendly.My new prescription was ready very soon after my appointment so I was very pleased with the whole experience.I would recommend Vision Express. But some patients who had a controversial lens implant carried out by Optical Express say that it has actually got worse Staff really polite helpful and friendly. and yet to receive the glasses. You can book an appointment through the Vision Express website to meet an expert than can advise you on the type of lens you should be using. Very disappointing. Only the latest review will count in the company's TrustScore. Apart from the the fact that I received no updates about my delivery and was beginning to panic (especially as their lenses are exactly twice the price of specsavers) they then sent them to the wrong address and I had to go and collect them from a little old lady. Anyway, after being a loyal specsavers customers I found this time they had nothing in at all I liked. Very pleased with the glasses & the whole service I experienced, from the eye test to searching for the right pair was absolutely excellent I would definately recommend this branch. In store service was very good. In store service was very good. I don't want to work during the pandemic either, but I have to and I do so with a smile on my face (although hidden by a mask!) ... Read 1 more review about Vision Express Recently I’ve found team members less professional and not friendly.Long time to get the glasses, wrong advice, wrong prescription, wrong attitude towards a customer to whom you’ve caused an inconvinience. So I ventured with an open mind back into Vision Express. Thank u. I had Hoya lenses put in my glasses and after some issue, the very helpful and professional staff Wafed helped me to sort it out. I would not recommend Vision Express to anyone, Titan Eye is much better. Very helpful and they explained every procedure.When I came to choosing my glasses the assistant stayed with me helping me pick my glasses. Excellent service. Having given an excellent review on 16 Dec I regret I must revisit the rating. I had a prescription from boots opticians Southend on sea but it was complicated to find frames there during this pandemic period. Still waiting for my lenses, and stuck between on-line delivery and my optician, all I want is some lenses!! Unfortunately they ordered the wrong lenses. They dealt with COVID risk perfectly. My experience in the store was excellent. Said as it was their error they would request reorder to be prioritise so I would have them for Christmas. My wife got rim-less specs from there for more than Rs. In order to work at Vision Express is is obviously a requirement that you are as unfriendly and miserable as possible. Get Next Day Delivery, Price Match and 24/7 customer service. After checking all these they have now placed a new order with correct details(hope so?) I highly recommend Vision Express, the one I had visited on Oxford Street is fantastic. Prescription lens worse than my current lens. Let down by the basics Having given an excellent review on 16…. Let down by the basics Having given an excellent review on 16…. © 2021 Trustpilot, Inc. All rights reserved. I did not find any pressure at vision express when I was warmly met by Steve who politely & patiently assisted me while trying on different brands & shapes.Finally I decided to ask an associate lady for further assistance and wow! He did not explain that you only had 6 months for this, and you had to get the money back by making another purchase at Vision Express. Thank you, and I'll definitely come back when my boyfriend or I need optical care in the future. Read Marionarkwright's review of the Vision Express - www.visionexpress.com, 1 of 289 Vision Express - www.visionexpress.com reviews, & compare with other Online Opticians at Review … Here are all the lens options available at your Vision Express store. -50 % off all prescription frames (when buying a complete pair of glasses with a set of lenses in min version. The first lens replacement surgery is also known as refractive lens exchange (RLE), and the second is Phakic intraocular lens (PIOL) surgery. Glad I did. Thank u. They allow you to change your eye color and create a look that's subtle, bold or anywhere in between — whether you want to enhance your everyday look or rock a crazy design. I think one of the ladies who sorted out my glasses was called Holly. Hi, My order for new lenses on my old frame was placed with home delivery details. Still waiting for my lenses, and stuck between on-line delivery and my optician, all I want is some lenses!! Excellent service. Very helpful and they explained every procedure.When I came to choosing my glasses the assistant stayed with me helping me pick my glasses. I booked a week before my appointment with Vision Express. At Optical Express, we offer a variety of premium lenses, so that we can provide the best solution for each patient’s individual visual requirements. Unfortunately they ordered the wrong lenses. I would definitely recommend them for eye tests and glasses especially with the current COVID risks. Do you agree with Vision Express’s star rating? Received fantastic service in the Sunderland store as always!Was seen to quick and each staff member took their time with me. Instead, they just rang me to come and collect the order when it should have been sent back to the manufacturing unity. -25 % off all single focal lenses (when buying a complete pair of glasses for our salon or online). Only the latest review will count in the company's TrustScore. In order to work at Vision Express is is obviously a requirement that you are as unfriendly and miserable as possible. Can't crack a smile that's for sure. I bought 2 pairs of glasses from the Loughton branch. Vision Express is also in Poland, where it has over 110 stores. I was nervous to switch to contact lenses and she was helpful and reassuring. Over priced, glasses were caked in make up and scratched. Rated 5 stars out of 5. by Harrison Hale - Posted on 04 November 2020. All rights reserved. Dreading going back in for readjustments. Vision Express - Get the best service for vision optical glasses repair in Brampton, we have the best eye doctor in Mississauga, Canada that offers a wide variety in designer eye wear & contact lenses at a fraction of retail. Optimised freeform design (some bespoke features) Expect to pay: £160 to £420. I went to the store to collect and to my surprise my original frame & lenses were returned to the store as wrong measurements (the frame was mentioned as plastic instead of Supra) were sent to their internal manufacturing unit. Wafed is an immense credit to the company and apart from being very knowledgeable, he's truly kind. Over priced, glasses were caked in make up and scratched. I have only high praises for Vision Express, their aftercare service is the best in the UK! Really awful atmosphere. A free inside look at company reviews and salaries posted anonymously by employees. Still waiting. Hope to god specsavers have something in I like next time otherwise I think I'll stick with general blindness. The sales assistant was very pushy for me to buy Glasses cover and was very vague about it. Buy Vision Express contact lenses online at the LOWEST prices, up to 45% cheaper than high street opticians. and am friendly and polite to my customers. Anyway, after being a loyal specsavers customers I found this time they had nothing in at all I liked. After trying on a few pairs and Ashley Treacy's professional help & great understanding, I have finally ordered Emporio Armani ones. Optical Chain in the UK to god specsavers have something in I like Next time otherwise I think one the! Their error they would request reorder to be my favourite store for glasses purchase from Boots Southend! Prices, up to 45 % cheaper than high street opticians specsavers have something I. Placed a new order with correct details ( hope so? colored lenses! 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