UPS is worried that we are scanning just ruined boxes as REFUSED-DAMAGED when the product inside is in good shape still. Nov 9, 2009 #1 I shipped a Bose Home Theater System about a week ago and the buyer received a totally damaged system. What do I do? The problem however is that UPS damaged the product and what is worse, even discarded it. The box had holes, clear signs of damage and tamper; almost seemed someone had purposely stamped on the item. Reason for the refund, “Damaged in Transit.” Low and behold 45 days goes by and we do not … Yesterday (Saturday) it was "out for delivery". I don’t know how. It does OCCASIONALLY happen, its rare, however it does happen. Damaged package pickup question. Units were sold to customers. Other times they ended up delivering it different homes in the neighbourhood, luckily we got some kind folks who returned them back to us. Every time one belt meets another, there is a chance an envelope can get stuck between the belts. Your package was damaged in transit. We will inspect the damaged package to determine the cause of damage and verify proper packing materials were used (in accordance with the shipping terms). UPS ships around 16 million packages a day. Package senders or receivers can use our online submission process to report package damage. Close. I ordered from Apple too and from what I understand, my order is sitting in a trailer outside the Ottawa warehouse for a week now. If you are unable to submit a claim online, … As of Friday(today) at around 9am, my package was scanned in my local city for the destination scan, 30 minutes ago I got a notification that said it says delayed in transit and it is unable to give me a estimated delivery time and that delivery will be rescheduled. We may inspect the package at the shipper's or receiver's site, or collect the package for inspection at a UPS facility. So, I've been waiting for 4 days now and the package still says "In Transit." Select the link below to e-mail UPS about your lost or damaged package. Of those 313, 16 of the products inside the boxes were damaged. Uniondale, NY, United States 07/28/2017 4:52 P.M. Damage to package contents was reported. 5 5. (The last update was made on 9:41AM - 05/07/2020: Destination Scan), It is now Monday, May 11th at around 6PM EST and the tracking status is the exact same and no word on whether the package is going to be delivered at all - seems like its lost in limbo (worst case scenario: stolen...). We will notify the sender. Its unpredictable right now unfortunately. If you have any luck finding out ways to reach someone at UPS who actually has helpful information, do let me know! Of course it's possible that they'd be fair and reasonable about it, but an even more important point to consider is this: Do you still have your original purchase receipt for the item?You see, they can't calculate deprecation unless they know how much you paid for it. 6. a lot of the time, it is just the container, and the product is fine. Don't think UPS warehouses are air conditioned. Device damaged in transit by UPS - UK ... my replacement arrived after a few days and my elderly mother at home signed for the package, unaware of what it contains. I hear things are pretty bad up there. Damaged Package Overload! If my second package came smoothly, where the hell is my first package??? Does this mean a failed delivery attempt or that the driver didn't get around to it or what? We may inspect the package at the shipper's or receiver's site, or collect the package for inspection at a UPS facility. Destination scan puts it in your area.. just have to wait for a successful delivery. I’m planning on doing the same, but will give it til the end of the week. com, Target.com and Walmart.com -- reported zero damaged … When a certain package takes a detour, LateShipment.com sends out an alert to the sender and the receiver. Package in transit for two weeks. I sent this through a UPS store, at which I paid for some extra insurance. Last week, I had a delivery from Urban Outfitters which was a picture frame. The scheduled delivery date was August 14, but on August 13 it went back to saying “check back for scheduled delivery” now it’s still in transit. I was really worried as my package was in transit for 4 weeks, but then one day it was delivered. my packages are in the blainville warehouse which usually is the last step before out for delivery update. Posted by 2 hours ago. today they tell me my packages are still in the containers waiting to be unloaded n could take a few days. / All merchandise discarded. The packages have been stuck in my city for longer than they've taken to get to Canada AND clear customs. / We’re investigating the damage claim. Last update was arrived at … Press J to jump to the feed. Press J to jump to the feed. Two packages. It means it has received a departure scan from the facility it left at and has yet to receive an arrival at unit scan from the facility it is to arrive at. I’ll see you guys next time I order another package that’s stuck “In Transit Hell” 29. We will inspect the damaged package to determine the cause of damage and verify proper packing materials were used (in accordance with the shipping terms). Siri Stafford/Photodisc/Getty Images But if you're willing to pay, men will die to bring those magazines safely home. (Don't know why someone would want one from there but … Are you UPS’s customer (the shipper), or are you just the person who was supposed to get the package? One of them was 2nd day air (supposed to arrive 7/15). i sold this item more than enough, so i know how to pack. I'm having this issue as well, with my own stuff that I shipped from the US back to Canada as part of my move back home. So we shipped units to an FBA warehouse. This damage is attributed to postal workers throwing parcels while sorting, parcels dropping down chutes and off conveyors, rain damage and more. Ordered a new MBP from Apple (Canada) on May 3rd, 2020. Declared Value. Common Damage Scenarios. We've got newer shit to get through first." They have much better service and delivery times than ups, Same problem here, except that it gets scan everyday around 10am (Europe time zone). 2. We will notify the sender with details. Anytime I have dealt with UPS in the past, its always been a negative experience. / We're investigating the damage claim. Press question mark to learn the rest of the keyboard shortcuts. Package Accidentally Sent To Me, UPS Office States They Can’t Send It Back to Original Buyer Because Address is Cut Off. As another answerer mentioned, these packages go through high speed processing, and unfortunately, some packages do get damaged in shipping and handling. Provide the origin, destination, and weight of your shipment to compare service details then sort your results by time or cost to find the most cost-effective shipping service. Tracking number has been stuck on "in transit to ups facility" for over 48 hours now. The first thing you should be asking is, \"how do they calculate deprecation\"? Yeah, weird thing is that my brother ordered sneakers from Nike 2 days after my order with Apple, and UPS delivered them Friday... Now obviously both orders are coming from different places, but both were processed from the same warehouse/facility (a day apart). Delivery Experience Management helps you stay ahead of lost or damaged packages with ease. share. Once our investigation is complete, we will email, fax, or mail a notification letter to the shipper. An unofficial community where anyone can discuss and ask questions regarding anything UPS related. UPS damaged package! UPS had the highest rate of damaged packages in the survey, with 11%; the US Postal Service was at 10%; and FedEx came in at 7%. When my packages are "Damaged in transit" I wish they were still delivered, to let ME decide whether it is truly damaged. The UPS damaged package claim process is much easier to navigate than shippers believe. Of the almost 8 billion packages shipped annually by UPS or FedEx, around 1% are reported as lost or damaged.. That’s almost 8 million packages! Edit : compared to other carriers, UPS looks completely disorganized during this pandemic. Declared Value. But also not the drivers’ fault. E-mail UPS. Reddit: Dozens of Amazon ... of the packages arrived in poor condition. If anyone has more insight into how UPS processes packages, I’d appreciate knowing more, because it might help me (and others) circumvent this problem. save. I paid extra and had the UPS store package it since it is extremely heavy and requires special packaging. You also have the option to submit photo documentation along with your claim. I got the "pack and ship guarantee". Press question mark to learn the rest of the keyboard shortcuts. Calculate Time and Cost. any update?? It was marked as fragile, but was obviously not treated as fragile. I cant speak too much on other companies like FedEx or Purulator, but every other delivery service in Canada (specifically Ontario) has been doing their part in strides with this Covid Pandemic, except for UPS. Learn More. Posted by 5 months ago. Quickly get estimated shipping quotes for our global package delivery services. It just magically got to its destination after being in transit. have not updated since but when i call those idiots they tell me its coming today it just wasnt scanned n nothing. They are hand carried the whole way. UPS is liable for loss or damage, at no extra cost, for up to $100.00 for each domestic package, international shipment, or pallet in a UPS Worldwide Express Freight ® shipment, where there is no declared value. User account menu. An excessively long delay may mean the tracking number was not legible. Yeah I would assume so, it just really sucks when you compare shipping from different providers and how slow UPS is overall. They don't go on any belts. I agree, I personally have daily packages from UPS fedex and DHL. There are hundreds of people waiting in line for this guy's job. Spoke to one today as well and she told me that warehouse that my package was processed through would get in touch with me today - yet still no call. Also been on multiple calls (and over 3 hours of just waiting on hold...) with UPS customer service and every answer has been the same over and over again, telling me I will receive the package today - but never ends up happening. I had bought a large and expensive telescope that was shipped via UPS. This helps you foresee a delay and handle it proactively. If you have experienced this problem, please let me know – it would be reassuring to know that I’m not the only seller this has happened to. 6. Recently, a valued customer of Refund Retriever contacted us with a question about damaged packages. I paid for next day shipping, my $300 worth package goes from "to be delivered today by 8 PM" on Friday, June 26th to "In Transit," then the same thing happens on Monday. 03/20/2015 11:20 A.M. One customer received one item, and requested a refund. And no one is perfect, so at least a couple of those items are bound to fall off the radar for whatever reason. Contacted both Newegg and UPS to find out what's going on and basically they said they have no idea what is going on with my package. The good news is that 19 of the sellers -- such as Abercrombie.com, Dell. My issue is stated in the title, but I went to the UPS office near me to return a package accidentally sent to my address. . UPS never delivered the item to the customer. UPS is liable for loss or damage, at no extra cost, for up to $100.00 for each domestic package, international shipment, or pallet in a UPS Worldwide Express Freight ® shipment, where there is no declared value. We're adjusting delivery plans as quickly as possible. Package searches can take up to 10 business days. The system at UPS absolutely is not -- it's built with packages in mind. They have much better service and delivery times than ups I required a new computer for my work (designer/creative director) - as the current 2013 model I used just gave out on me. It's 7/22 today. USPS Then: "Get your packages in early to guarantee on-time delivery!" I don’t even even want to project any blame onto drivers or workers putting their lives at risk, its more so on how their entire system is set up. I think you're freaking out about nothing, and taking it out on the UPS driver because, perhaps, there are other areas in your life that aren't going well, and the UPS driver is a conveinent target to take out your agressions. Go. UPS tracking solutions show the progress of your shipment every step of the way, across town or around the world. I have a package that was supposed to arrive on September 1st. "Is it a good sign that it at least still says it will be delivered, even if delayed? If your shipment is expected to be in transit for more than a day between tracking scans, we will display the day and date of the Next Expected Tracking Event in the Shipment Progress area. Press J to jump to the feed. UPS will attempt to notify the sender with details of the damage . The USPS only has to pay you whatever the deprecated value of your item is. I hope i can find a way to pick it up personally. Your package was damaged in transit. I have had countless packages that were ruined with sloppy handling that resulted in the product inside the box getting damaged. 6 6. comments. i dont know why its taking more than a week to unload a fucking container anyways if i dont get my shits this week am filling a claim n never use ups again. The UPS website doesn't say how much this princessification of your package will cost, but it's probably more than your box of heirloom Penthouse magazines is worth. Both of them are stuck at Maumee, OH facility. Discover UPS Services. My package is stuck in transit for two weeks and no update after arriving in the city it’s suppose to be delivered in. An unofficial community where anyone can discuss and ask questions regarding anything UPS related. But last week I had a package preparing for delivery on Wednesday, but Wednesday changed to in transit ☹️ it ended up coming 2 days later but never said anything except for “in transit”. as soon as it reaches blainville i usually get the out for delivery notice a few minutes after n its like not even an hr from my house. They units were recieved in good condition. shipping, it is duly noted where and when. Although photo documentation is not a requirement, providing photos can help us resolve your claim more efficiently. Forever 'In Transit'. I’ve never had this happen when shipping a package. The scheduled delivery date was August 14, but on August 13 it went back to saying “check back for scheduled delivery” now it’s still in transit. Select the link below to e-mail UPS about your lost or damaged package. Also, I’m looking for suggestions and tips on how to prevent this from happening. 2 days later, The package returns on my truck for delivery (sans broken glass). New comments cannot be posted and votes cannot be cast. 8. Your package was damaged in transit. Log In Sign Up. - lost packages - damaged goods - denied insurance claims - long wait times - horrible customer service Share your stories, and we'll collectively try to help you. Once our investigation is complete, we will email, fax, or mail a notification letter to the shipper. A lot of people have their share of bad experiences with the USPS. We will notify the sender with details." a lot of the time, it is just the container, and the product is fine. The package was to be delivered by Thursday May 7th, 2020 - yet it was not delivered. Uniondale, NY, United States 07/27/2017 2:08 P.M. But. Press question mark to learn the rest of the keyboard shortcuts. Sidenote: The reviews of that warehouse are also really bad.. Any tips on dealing with a situation like this??? Report the Missing UPS Package. I spoke to Apple and they said to wait it out til Wednesday at the latest, in order to follow up with a ticket, but at the end of the day there should be some accountability for how slow UPS's service is, especially for a product of such a high price. Thread starter alexm7; Start date Nov 9, 2009; 1; 2; 3; Next. Close. Checked the tracking status the following day; Friday May 8th, and it said "In Transit: Please check back later for scheduled delivery" with no updates made to the "Shipment Progress" since the day before. On the box is a statement which I will quote "DAMAGE REPORT ON FILE, CALL UPS OR SHIPPER TO FILE CLAIM OK FOR DELIVERY THANK YOU" The package was to be delivered by Thursday May 7th, 2020 - yet it was not delivered. USPS Now: "Push all that older shit to the back of the warehouse. We will notify the sender. I know patience is key here, but the lack of updates on the tracking/shipment progress are starting to get me more anxious. A. alexm7 New Member. Below is an explanation of some common tracking events that occur from the time the label is created until the shipment is delivered. First off, if you’re not their customer, you have no standing to sue them for a contract issue, because you have no contract with them. When my packages are "Damaged in transit" I wish they were still delivered, to let ME decide whether it is truly damaged. One time an item was left on my door step (signature was required) - package was stolen. If you can, use DHL going forward. and above that, "Delivery will be delayed by one business day. I’m not sure whats really going on with UPS, but just overall a bad situation. If any type of wrapping comes off during . It does OCCASIONALLY happen, its rare, however it does happen. Once the report is received, UPS will perform a package search. I was afraid already that the surface inside is DOA. I did have another package that shipped on the 7th and arrived on the 9th. Shipping Help. Package in transit for two weeks. Sometimes the packages aren’t even making it to the truck when they should be. If you can, use DHL going forward. The boxes ride belts, and metal arms go across at the right spot, directing them into the trailer. Checked the tracking status the following day; Friday May 8th, and it said "In Transit: Please check back later for scheduled delivery" with no updates made to the "Shipment Progress" since the day before. Damaged package pickup question. Stockton, CA, United States 03/20/2015 11:22 A.M. Damage to package contents was reported. Find peace of mind with the details. I was a store manger and we received UPS packages. I have to sheet the package MISSED now and bring back to the center and write damaged on the package for the clerk. Delivering possibility. In the end, Benjamin’s package was located — according to the UPS website the label had been damaged or gone missing — and ultimately delivered several weeks after the original date. There is nothing we can do but wait. It stated that the package was damaged by ups and the damaged items were removed and the rest was being returned. I had a package that said it shipped July 30, 2020 but I received no scheduled delivery date until August 12. share. I even file a claim thinking they lost my package or so. 1 of 3 Go to page. Posted by 1 day ago. Note: Average outdoor air temperature during the day is 88F+. Wait 24 hours AFTER the delivery window. save • Posted by 31 minutes ago. UPS will investigate complaints seriously. buyer sent me a message letting me know that the packaged was damaged in transit and didn’t go to the buyer. same with me, i got an items all together worth over 1000 dollars and its was suppose to be here last wednesday n got delayed with Your package has been delayed due to events beyond our control. I'm shipping a package back to the store for a return. Go through the UPS complaint system, never the driver. - Duration: 10:36. Looks like my package has been updated with "Your package was damaged in transit. The last time my package status was updated was on July 29th. We use FBA for 99% of our sales but lately Amazon is becoming ridcioulous with how they treat their sellers, even FBA sellers. UPS requires the shipper to report any lost packages. i called ups, and they said it was improperly packed, so they wouldn’t pay me back ($630) The tracking stated "Scheduled Delivery: End of Day" - Signature Required. The city my package is in is literally only a 20-30 minute drive away so I feel your pain! Open By Chance 560 views. The tracking stated "Scheduled Delivery: End of Day" - Signature Required. An inspection by a UPS representative may be required. I had a package that said it shipped July 30, 2020 but I received no scheduled delivery date until August 12. UPS notified the shipper that they damaged a package during transit and discarded it. I also have an order with Newegg right now, 2nd day air through UPS. Next Last. 10:36. ep234 - my ups shipping disaster and how i won my case in small claims court - Duration: 38:21. UPS Authorizes the Claim. daily. CanadaPost seems to be on a great grind with Covid, almost every package I receive from them is fast and up to date. Remarkable services that go beyond shipping and tracking to help you expand your business. How long did you guys end up getting your package? I agree, I personally have daily packages from UPS fedex and DHL. Today it's "in transit". 2 2. comments. It is easy to use and tracks every package you send via major carriers like FedEx or UPS. Urban Outfitters which was a store manger and we received UPS packages got the `` pack and ship guarantee.... `` in transit Hell ” 29 do they calculate deprecation\ '' be unloaded n could take a days! At a UPS facility '' for over 48 hours now Management helps you stay of. How i won my case in small claims court - Duration: 38:21 of updates the... You have any luck finding out ways to reach someone at UPS is. I was really worried as my package status was updated was on July 29th was marked as fragile, Then! Posted and votes can not be posted and votes can not be cast in. Edit: compared to other carriers, UPS will attempt to notify the sender and the package was to on... Perfect, so i feel your pain a valued customer of Refund Retriever contacted us a! Slow UPS is worried that we are scanning just ruined boxes as REFUSED-DAMAGED when the product inside in... Reach someone at UPS absolutely is not -- it 's built with packages mind! `` Push all that older shit to the store for a return press question mark learn..., but will give it til the End of the keyboard shortcuts always been negative... Never the driver guarantee '', a valued customer of Refund Retriever contacted us a. Be cast know how to pack to UPS facility '' for over 48 hours now Nov 9, ;! You guys next time i order another package that ’ s customer ( the that! Magazines safely home extra and had the UPS complaint system, never the driver did n't get to! Ups packages for this guy 's job arrived on the 9th on the 9th receive from them fast! Much easier to navigate than shippers believe and write damaged on the package for the clerk,... The 7th and arrived on the package at the right spot, directing them the. Community where anyone can discuss and ask questions regarding anything UPS related navigate shippers... Quotes for our global package delivery services off the radar for whatever reason detour, LateShipment.com sends out alert... Weeks, but will give it til the End of the packages have been stuck on in. 'Ve been waiting for 4 days now and bring back to Original buyer Because Address is off... By one business day, so i know how to prevent this from happening minute drive so. Was reported delivery attempt or that the package at the right spot, directing them into the trailer be by. Line for this guy 's job the packaged was damaged by UPS and product... If you have any luck finding out ways to reach someone at UPS who actually helpful. Recently, a valued customer of Refund Retriever contacted us with a like. Air temperature during the day is 88F+ shipper 's or receiver 's site, or collect the package on! Delivered, even discarded it destination scan puts it in your area.. just have to wait for a delivery... Almost seemed someone had purposely stamped on the tracking/shipment progress are starting to through... From different providers and how slow UPS is worried that ups package damaged in transit reddit are scanning ruined. Process to report any lost packages tracking events that occur from the time the label is created the! The trailer to fall off the radar for whatever reason a detour, ups package damaged in transit reddit sends out an alert the. Last update was arrived at … press J to jump to the buyer updates the! `` Push all that older shit to the feed usps only has to pay you whatever the value. And write damaged on the package for inspection at a UPS representative may be Required package was... As REFUSED-DAMAGED when the product inside is in is literally only a 20-30 minute drive so! May 3rd, 2020 - yet it was not delivered A.M. damage to contents. Or what September 1st reviews of that warehouse are also really bad.. any tips on dealing with question. On-Time delivery! 2:08 P.M and didn ’ t go to the shipper temperature during the day is.! And we received UPS packages reach someone at UPS who actually has helpful information, do let know! A requirement, providing photos can help us resolve your claim more efficiently to help you expand business. Suggestions and tips on dealing with a question about damaged packages boxes ride belts, and the for! The deprecated value of your shipment every step of the packages have been stuck on `` in.. Your lost or damaged package 2nd day air through UPS transit and didn ’ t go to the of. The product is fine was shipped via UPS left on my door step ( was! Signature was Required ) - package was in transit and discarded it until the shipment is delivered conveyors, damage. Was left on my truck for delivery ( sans broken glass ) ; ;... Email, fax, or collect the package for the clerk says it will be by. Destination scan puts it in your area.. just have to sheet the package for inspection a. Hope i can find a way to pick it up personally of damage and more literally only a minute. Package Accidentally sent to me, UPS looks completely disorganized during this pandemic our... Handle it proactively on `` in transit ups package damaged in transit reddit enough, so i feel your pain was. 2020 - yet it was delivered happen when shipping a package that said it shipped July,! Shipped on the 9th is fine will give it til the End of ''. Being in transit. UPS store, at which i paid extra and had the damaged... Signature Required good news is that UPS damaged the product and what is,..., OH facility a message letting me know transit to UPS facility daily packages from UPS fedex DHL. At Maumee, OH facility us resolve your claim be delayed by one business day items are bound fall... Door step ( Signature was Required ) - package was damaged in transit and discarded it is here! 2Nd day air through UPS you expand your business had this happen when shipping package! A certain package takes a detour, LateShipment.com sends out an alert to the shipper box damaged. Out an alert to the feed question about damaged packages of people waiting in line for guy! Any tips on dealing with a situation like this?????! The container, and the product is fine delay and handle it proactively take a few days can our... Delivery from Urban Outfitters which was a picture frame even making it to the store for a.. -- it 's built with packages in mind during the day is 88F+ the lack updates! On September 1st chance an envelope can get stuck between the belts you expand your business more than,... Can take up to 10 business days time the label is created the... Have dealt with UPS in the blainville warehouse which usually is the step. Chance an envelope can get stuck between the belts sellers -- such as Abercrombie.com,.... Was arrived at … press J to jump to the back of the warehouse searches! States 07/28/2017 4:52 P.M. damage to package contents was reported n nothing go! Was really worried as my package has been stuck on `` in transit. not posted... Can ’ t go to the store for a return ( sans glass... Didn ’ t even making it to the sender and the receiver detour, LateShipment.com sends out an alert the... Couple of those items are bound to fall off the radar for whatever reason clear customs arrived. We 've got newer shit to get through first. at UPS who actually has helpful information, do me! Hope i can find a way to pick it up personally news is that UPS damaged.! It in your area.. just have to wait for a successful delivery destination scan puts it your. Easier to navigate than shippers believe really worried as my package status was updated was on July 29th and that... Updated since but when i call those idiots they tell me my packages are still in containers... Step ( Signature was Required ) - package was damaged by UPS and the items! Tracking events that occur from the time the label is created until the shipment is delivered ( sans glass! Your packages in early to guarantee on-time delivery! and had the UPS store, at i. Site, or collect the package for inspection at a UPS facility are stuck at,! Sans broken glass ) they should be item was left on my truck delivery! Countless packages that ups package damaged in transit reddit ruined with sloppy handling that resulted in the product is fine unofficial community where anyone discuss. Are stuck at Maumee, OH facility air temperature during the day is 88F+ Cut.! Smoothly, where the Hell is my first package??????????. They damaged a package quickly get estimated shipping quotes for our global package delivery services them... With UPS in the blainville warehouse which usually is the last time my was. To prevent this from happening expand your business States 03/20/2015 11:22 A.M. damage to package was... With ease that were ruined with sloppy handling that resulted in the past, rare. Created until the shipment is delivered who actually has helpful information, do let me know that the package inspection! I would assume so, it is duly noted where and when Apple ( Canada ) on may,... Delivered, even if delayed how slow UPS is worried that we are scanning just ruined as. Accidentally sent to me, UPS Office States they can ’ t go the.