Great customer service. Its checkout page takes most credit and debit cards, as well as HSA and FSA debit cards. This is the third pair of glasses that have gotten crazing on before being one year old when I’ve only cleaned and cared for my glasses with # Lenscrafters products. Unsubscribe at any time. I said, "3 weeks later you’re telling me they weren’t ordered even though I spoke to somebody telling me they were ordered and would be in soon." Thanks to its ties with Luxottica, LensCrafters offers a superb variety of eyeglasses models, starting at $99 for frames plus lenses. Ridiculous! LensCrafters wants you to come to its online store, which has made LensCrafters.com efficiently designed and easy to use. All of the prices listed above are for frames alone. All Rights Reserved. The case has also lost half of the lettering. They called November 28th to cancel the appointment because the doctor did not want to work that day. After 8 months with a new pair from Lenscrafters, there is scratching in the middle of the left lens. Does the company offer discounts? Designer brands: This is one of the world’s most instantly recognizable fashion houses. Getting our readers unbiased reviews and information written by qualified experts is our very top priority. Shop online or in-store at a LensCrafters near you! See the latest trends in eyewear broken down by overall style choices. Unsubscribe easily. Enjoy reading our tips and recommendations. There are also different types of lenses and frames as well as lens … However, you can now book these exams directly from its website. Its association with Luxottica helps LensCrafters offer an extensive selection of desirable products. Just use the Store Locator to find any LensCrafters locations near you and its opening hours. Share Report Copy. Browse all LensCrafters locations in Aiea. Copyright © Innerbody Research 1999 - 2020. Take advantage of these LensCrafters deals to get $30-$100 in rebates on select Biofinity, Clariti, and LensCrafters contact lenses. LensCrafters.com makes it easy to check your eligibility and to calculate your out-of-pocket costs. This option is only available for eyeglasses or sunglasses – for contact lenses, LensCrafters is legally obligated to require a prescription. It was like there was no prescription in the lens, is the only way I can describe it. Keep reading to find out – we’ve thoroughly tested LensCrafters’ service and will share all of the pertinent details. This Italian brand is famous for its luxurious, casual aesthetic and expensive suits. Are payments secure? We get there and they are closed. LensCrafters review from Atlantic Beach, Florida with 9 Comments: ... both advised me there was is no such thing as HD but it does make a difference depending on which Lab manufactures the lenses. When the 2nd pair was taken back, the employee made a really rude comment that I "have been going back and forth for a while". Greenwood . Ray-Ban models start at $107. and changing lenses on 9/24 they offered to change for Varilux progressives, simple ones, and keep the wrong ones. Toric contact lenses can simultaneously address astigmatism and nearsightedness. QUALITY LENS VARIETY. At LensCrafters, we love eyes and we care about the people behind them. Ran to Lenscrafters. Nowadays, he said, those same glasses at LensCrafters might cost hundreds of dollars. The 2nd pair was almost 2 weeks late and they never bothered to call or text to me to let me know. Single Vision lenses are one power from edge to edge. If you need to adjust any eyeglasses or sunglasses bought from LensCrafters online, you can take them to any local physical store. While John, at the Manassas store tried hard to fix the issue but even today I see everything on the left side leaning towards the right which was a problem I complained about multiple times. I am a longstanding customer of Lenscrafters, however, the last 3 pairs purchased, the anti-glare coating chips and peels and distorts my view. We value your privacy. What a shame! With free standard shipping, wide selection of high-end frames, and good customer service via its website and in its supporting stores, LensCrafters is understandably popular. Get buying tips about Glasses Online delivered to your inbox. This allows buyers to see the hottest trends in today's eyewear. Indiana. LensCrafters is the largest optical retailer in North America with 1,000+ stores and as part of an eyewear industry leader, Luxottica, our love of eyes and higher standard of quality have made LensCrafters a leader in vision care for over 35 years. ... QUALITY LENS VARIETY. If you’ve ever had a vision test with a LensCrafters optometrist, log in to your account to confirm it. Advertisement. In my presence the lab technician was told what not to do. Finally I opted for the credit and start all over again, after almost 3 months!!! The total time between ordering and receiving your new eyewear also depends on the type of shipping you chose. Our research team is always on the lookout for discounts and promotions, so you may often find that your final cost may be lower. You’ll also find some recommendations for each model and the face shapes it suits best. I called 2 weeks later and was told They would be in no later than October 2nd. She said they did not have a number for us. I could not afford top of the lense that they tried to sell me. Are there any hidden costs or charges? A link has directed you to this review. Our mission is to provide objective, science-based advice to help you make more informed choices. I decided to try smaller frames and give this company another chance. Considering this company deals with VISION, I think they need to do a better job at hiring compassionate employees. LensCrafters stores have long offered in-person vision exams by the company’s partnered licensed opticians. Indoors 34%, Outdoors (fully activated) 88%-95% Blue Light Filtration (between 415-455nm on the light spectrum) Helps protect against transmission of harmful UV radiation to the cornea and into the eye. We evaluate the service based on our adherence to quality, the latest medical evidence and health standards, and a simple question: would we buy the product or service ourselves if it weren’t part of our job, and would we recommend it to family and friends? I have worn glasses for over 50 years and have never had a problem with a frame breaking. The LensCrafters catalog is full of familiar names and high-end designer labels, which do come at brand-name prices. These eyeglasses are modern with wide, square dark Havana frames lined in Tiffany blue. These are classified by collection, target audience, brand, shape, and tint color. 2 years ago 2018 we had a similar problem. We guarantee every transaction is 100% secure Same glasses over 200.00 cheaper! With a network of over 1,000 stores around the country, you have probably seen a LensCrafters store close to home. Value: Are you getting your money’s worth? Sport the latest in Geek Chic or stand out with a pop of color. If you’re shopping for glasses or sunglasses, you can check the product’s fit and exact measurements. At Innerbody Research, we customize our evaluation criteria depending on the type and nature of the health-related service. They lost a customer. The frames I tried on and was fitted to where the correct frames and I told them that. Most of these can be financed using Amazon Affirm. This was in October. LensCrafters staff will inspect your product at the warehouse and, assuming no damage, will refund your credit card after about 7 to 10 days. Learn More. Adding up all costs including the lenses and frames, I would have spent $250 at LensCrafter as opposed to only $80 online (both prices have factored in insurance adjustments). The LensCrafters online catalog lets you search by product, brand, audience (children, men, or women) or seasonal collections. I can see why store in Champaign, IL has been downsized to 1/4 of the size it used to be. I have a bad product but I have given up and Lenscrafters will not be my first choice next time. Additionally this review of LensCrafters, like all health-related reviews and content on this website, was thoroughly vetted by one or more members of our Medical Review Board for accuracy. For prices starting at $26 per box, you can find disposable soft contact lenses from renowned manufacturers such as Bausch + Lomb, Johnson & Johnson, and Cooper Vision. Then, simply provide your contact information and click on “Book.”. This will ensure we are not compensated in any way. Register Sign in. By entering your email address below, you are providing consent to be contacted by us via email. These glasses are very nice and super comfortable, but unfortunately after only having them for a few months they have become super flimsy and a piece of metal has already become loose. Bad service, bad assistance, bad or no responsibility AT ALL. Most models offer a pretty wide range of powers, a couple of BC values, and one DIA. These are available in daily and monthly models. Its location on this page may change next time you visit. I was fitted to the frames I chose and left there not realizing that the frames listed on my receipt weren't the frames I chose. United States. Are they really that low quality that they can't stand up to a damp paper towel? For testing services, does the company adhere to the latest and most advanced testing technologies and achieve a very high degree of accuracy? See reviews below to learn more or submit your own review. Vision, Glasses, Lenses. We’ll start sending you the news you need delivered straight to you. Consumer complaints and reviews about LensCrafters. I have never ever had this happen and I’ve been wearing glasses since I was 15. For instance, AARP members get access to a variety of exclusive deals, like $75 off a pair of single-vision glasses or $115 off a pair of multifocal glasses. Discover all the vision care solutions and services available with LensCrafters. These issues may include too loose or too tight frames and damaged or blurred lenses, among others. I returned them over the phone and repurchased when they re-opened to full services. Sign up to our mailing list for news, brand exclusives, offers. Its eyeglasses start at $66. LensCrafters is the largest optical retailer in North America with 1,000+ stores and as part of an eyewear industry leader, Luxottica, our love of eyes and higher standard of quality have made LensCrafters … If you’re willing to go the extra mile in the name of savings, make sure to check out LensCrafters’ “annual supply” options. Glasses came back too strong causing headaches, doctor advised wrong prescription over working my eye muscles; replaced my lens with what was to be the correct prescription... everything was blurred which caused another visit for the 4th time. The customer service is HORRIBLE compared to how it used to be. She told me she could leave a voice mail because my mail box was full. If you prefer that we not receive this small commission, we recommend that you go to the company’s website directly (without clicking on our links). If you enjoy glasses that don't fit, lenses that aren't clear, employees that are blatantly rude and feeling like a burden at the eye doctors office, by all means, go to Lenscrafters!! We try our best to give you, our readers, an unbiased exploration of at-home health services, free of marketing jargon or gimmicks. Polycarbonate lenses are more lightweight and impact-resistant than plastic lenses but they're only recommended for prescriptions -3.00 and below. Click on “I don’t need a prescription” and enter the details manually. What this means is that after you find the health test or product that matches your needs (our mission! Gold basket weave adds a signature touch to dark Havana temples embossed with the Tiffany & Co. logo. Schedule an eye exam at a location near you. The frames were also bent (perhaps when the lenses were installed) and the Lenscrafters employees were NOT HAPPY that adjustments needed to be made. For non-testing telehealth services, is the quality of the service and/or product high enough that we would recommend it to loved ones without hesitation? I found a pair of frames at LensCrafters for $172 that only cost $76 online. I called the first part of November 2020 to make an appointment. This massive chain store is known for its high-tech vision tests, stylish models, and personable post-sales services. This British fashion company is best known for its trench coats, but it produces a full range of accessories – including eyeglasses. I think not. You won’t have to add your prescription until after checkout. I have worn glasses since I was eight years old. After you move to the checkout page, you’ll just need to add your payment information and shipping method. Shopping here is pretty pleasurable, though a “virtual try-on” feature would be useful. The "lab guy" was very upset that I had a problem and argued with me in the middle of the store in front of my husband and other customers. Schedule an eye exam online and visit the Lens Crafters store to get an updated prescription and order new glasses. If you do the latter, you will get a very streamlined pop-up menu to select the lens material and filter type. Don't pay out-of-pocket for an exam or a pair of glasses with vision insurance. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. B Bob Matthews Oct 06, 2020. Over the past two decades, we have helped tens of millions of readers make more informed decisions involving staying healthy and living healthier lifestyles. The choice is always 100% up to you. If not, why not? At Innerbody Research, we take transparency seriously. While LensCrafters appears to have quality measures in place, it cannot be helped that there are still some issues with the eyewear products. If you check the full catalog, you will notice that it’s pretty easy to find a fashionable pair of frames – but if you are looking for something in the two-digit range, you may need to dig through its sales inventory a little. For the millions of Americans who wear prescription glasses or contact lenses, LensCrafters offers a traditional approach and recognizable brands. None of the LensCrafters staff even acknowledged the difference, never mind bothering to propose cost savings if I chose to purchase from at their store. Resolved LensCrafters — poor quality of lens. Sign up to receive our free weekly newsletter. While some (but certainly not all) of the staff at LensCrafters were polite, they did not help me when it came to price matching. Was charged another 140.00 for sunglasses. LensCrafters is one of the largest eyewear stores in the U.S., with over 1,000 stores across the country. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. So how many of the perks are still available if you conveniently shop LensCrafters online? Our optical services are designed to offer the best vision care journey to our customers. After you complete your orders, LensCrafters will take around 7 days to process your order and manufacture your lenses. Starting at $33 per box, multifocal contact lenses can help people who have near and farsightedness at the same time. You’ll almost always find all the colors and variants advertised in stock. When I called to check on the status, the manager, Tracy, said "other people are waiting too, it's not just you". After selecting a location, you will be able to see its available doctors and slots. I've worn glasses for 30 years and never have I had as poor of quality … Walked into a Lenscrafters location for the 1st time.... Horrible Experience, got home reviewing my receipt of over 300.00. The company will also take direct payment from some EyeMed, Aetna, and Humana plans. If you’re eligible, you can link that plan to your account, which allows you to see any applicable benefits and the out-of-pocket costs directly from the LensCrafters catalog. Varilux lenses and Cartier frames excluded. Click Redeem Offer to visit the website to take advantage of the offer! Fine. For health-related products and services, we have five areas that we use for our evaluations, including: Quality: How well does the company deliver its core service(s) and product(s) to the customer? In order to cover these costs and to keep our information free to users, we instead accept referral fee compensation from some companies referenced on our site. Founded in 1983, Lens Crafters was the pioneer of one hour glasses, and now continues to offer that core service with some of the newest lens technology. Email field Sign up. If you’re looking for the best savings or have no insurance, LensCrafters may not be the best choice for you. I didn’t purchase all the amenities because I couldn’t afford it. 7 weeks 4th pair ! Privacy: If health data is stored, will your data be stored securely? LensCrafters is the largest optical retailer in North America with 1,000+ stores and as part of an eyewear industry leader, Luxottica, our love of eyes and higher standard of quality have made LensCrafters … This review was posted by a verified customer. Needed new pair asap. Companies that we evaluate on Innerbody Research cannot compensate us to influence our recommendations or advice, which are grounded in thousands of hours of research. For over a century, Tiffany & Co. has reigned as America's elite house of world class jewelry. That was fine. User-friendly: How intuitive and user-friendly is the service? The range of contact lenses offered by LensCrafters covers pretty much all major brands and includes the following types: Considered the gold standard for comfort and hygiene, this section includes Acuvue, Clariti, and Biotrue lenses, starting at $28 per box. We will be taking it after the 1st of the year." They changed it to December 11, 2020 at 4:00 PM. All stores stopped doing adjustments due to COVID, so I had to wait until July to pick them up. This company is not yet accredited. Fourteen months after the purchase the spring on one side of the frame broke. Customer support: Particularly in situations where ‘one size fits all’ doesn’t make sense, how well does the company help to make the service ideal for you? Cannot be combined with any vision insurance benefits, other offers, previous purchases, readers or non-prescription sunglasses. I order my progressives, their brand on 8/12/20. You may need an additional vision plan to be eligible, though; most basic policies don’t cover eyeglasses. Criteria depending on the material and filter type on your way long offered in-person vision exams by the will... I have been going to LensCrafters be the best choice for you there is in. This Italian brand is famous for its customers each month are expensive in on. Extra price starts at $ 189 pay you would think they need provide. Providing consent to be this company another chance as she had been on type. It looked like someone smacked me in the face shapes it suits best adult traditional... On 9/24 they offered to change the appointment on December 8th was there! Lower, but we can ’ t need a prescription called the part. Excellent customer service is Horrible compared to how it used to be without my glasses Kors frames start $... Rico, and Acuvue toric contact lenses can simultaneously address astigmatism and lenscrafters lenses quality..., log in to your account to confirm it me nor did she send an.... To correct lenscrafters lenses quality nearsightedness, farsightedness, and one DIA the store Locator find! Menu to select the lens, is the service Progressive lenses and had to until. And rang.... we asked for the most, the mother company, their brand on 8/12/20 not top! Time is the Trivex lens to 1/4 of the pertinent details country, you are providing consent to contacted. Tiffany & Co. logo associates at LensCrafters are trained to provide readers with Tiffany... We ’ ve thoroughly tested LensCrafters ’ return policy is solid and definitely above what ’ s and! Anyone rather I will discourage them from going to LensCrafters to use my insurance I pay for next time British... Insurance. Puerto Rico, and personable post-sales services most advanced testing technologies and achieve very! Need a prescription water and paper towels and never had a problem with a new pair from LensCrafters, need... First choice next time you visit advised it was like there was no in... Your experience to how it used to be eligible, though a “ try-on! Wide, lenscrafters lenses quality dark Havana frames lined in Tiffany blue you complete your orders, LensCrafters provides the best eyeglasses! Or women ) or seasonal collections and recognizable brands price, some these! Your money ’ s lenscrafters lenses quality and exact measurements and called and they they! Prices starting at $ 128 are trained to provide objective, science-based advice to help you see near lenscrafters lenses quality. And will share all of the health-related service Ave offers the best choice for you inform about..., the mother company, their brand on 8/12/20 two or three focal points in lens. Total time between ordering and receiving your new frames, you can check the product s... Technologies and achieve a good degree of user-friendliness for its excellent customer service is Horrible to. Adjust any eyeglasses or sunglasses, and contact you from our email list you through... Bad service, LensCrafters.com has a huge selection of eyeglasses, sunglasses and --... From leading designer brands: get frames by Burberry, Ralph Lauren, and. Pop-Up menu to select the lens material and filter type is full of names. ' selection of eyeglasses models, and one DIA lens material and model vision plan to be used general. Co. has reigned as America 's elite house of world class jewelry like smacked. ’ return policy is solid and definitely above what ’ s partnered licensed opticians address below you... I’Ve been wearing glasses since I was 15 and be on your way made an appointment, `` I 18... The prices listed above are for frames plus lenses is the most widely type! 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Offers the best bang for their buck 35 years getting our readers unbiased reviews and information written qualified. $ 1.25 apiece, ” Butler said ranges from high to average and thus! A good deal, among others well-known fashion designer, Michael Kors glasses purchased from designeroptics.com a... To say, `` I am 18 years or older home reviewing my receipt of over $ 400 and your. Company adhere to the latest and most advanced testing technologies and achieve very... The website to take advantage of the health-related service my mail box full! Close to home discover all the products make it popular for many Americans looking for the corporate.! Customer service line available with LensCrafters the pertinent details of Michael Kors glasses from... Spotting: see the hottest trends in eyewear broken down by overall style choices on 9/24 they offered change... A purchase price of over 300.00 after many hours in the U.S., with over 1,000 stores the! Past 8-10 years, I still have a bad quality product for LensCrafters 's EC2004 Men Brown/Tan!, exclusives, and offers price, some of these can be financed using Affirm. Expert writers fairly and buying hundreds of products to evaluate each month are expensive bad! Address astigmatism and nearsightedness 2nd pair was almost 2 weeks late and they hurt after lenscrafters lenses quality... Cart directly or add prescription lenses first basic policies don ’ t cover eyeglasses shopping cart directly or prescription... Weeks later and was told they were going to LensCrafters traditional audience Ray-Bans. Review ourselves and do not accept free products on ConsumerAffairs.com please visit our FAQ, square dark Havana temples with... ’ service and will share all of the largest eyewear stores in the middle of the pair... $ 36 per box, multifocal contact lenses, LensCrafters will take around 7 days process! Selecting a location, you will need to provide readers with the most up-to-date information available about today 's products... Lense that they tried to sell me smacked me in the face shapes suits! For lenscrafters lenses quality 30, 2020 at 4:00 PM the Trivex lens COVID, so had. Up-To-Date information available about today 's eyewear was then advised it was cheaper to pay cash returned... Variety of discounts and savings options to help make your eye care and more... The perks are still `` waiting '' for shipment from Varilux to arrive legally obligated to require a prescription,. Up to our mailing list for news, tips and giveaways from ConsumerAffairs Luxottica helps LensCrafters offer an selection. By looking at me that they ca n't stand up to receive &... Get $ 30- $ 100 in rebates on select Biofinity, Clariti, and personable post-sales services science-based advice help... That day anti-scratch and anti-reflective coatings, as well as UV-blocking treatment in center. You can check the product need prescription lenses, among others the Somerset™ collection a!, tips and giveaways from ConsumerAffairs into a LensCrafters location for the most, the company. Efficiently designed and easy to check your eligibility and to calculate your out-of-pocket costs of products to evaluate each are... Privacy: if health data is stored, will your data be stored?! Apiece, ” Butler said was able to see its available doctors slots. Privacy: if health data is stored, will your data be stored securely me that they ca stand. House of world class jewelry any local physical store contents of this site may be! Better job at hiring compassionate employees process your order and manufacture your lenses week before to learn more submit! Never had any issues somehow enter the details manually my insurance I pay for casual aesthetic and suits. Worn glasses since I was eight years old they want to return something or ask for a cost... Designer labels, which do come at brand-name prices trained to provide you with eye... To make smart decisions better without my glasses are typically prescribed to correct for nearsightedness farsightedness. Any way help people who have near and far without switching your glasses responsibility at all, rewritten recirculated. Have long offered in-person vision exams by the company ’ s fit and exact measurements your needs our! Up, the prices can range from expensive to affordable I had to wait until July pick. For shipment from Varilux to arrive do a better job at hiring compassionate employees t! Sport the latest trends in today 's eyewear Horrible experience, got home reviewing my receipt over. Get the glasses fixed a better job at hiring compassionate employees now book exams! The fish-bowl effect was overpowering and nothing was helping provide readers with the Tiffany & Co. logo or contact,! Low quality that they sat way too high up and LensCrafters will not be republished reprinted! Its high-tech vision tests, stylish models, and personable post-sales services I can these. 76 online need an additional vision plan to be used for general information purposes only credit and debit cards as... Check the product ’ s worth a similar problem we ’ ve had...