The two presets impacted by this change will swap locations within the app. No. I have received some parts to repair my faucet. Lock into place by rotating the dial clockwise until the indicator notches align. How do I disconnect the pullout hose from the control box? There can only be one account associated with each controller for security reasons. What personal data will Moen have access to through the cloud? Does Flo by Moen need to be professionally installed? What if I get a new router or change internet providers? The tactile buttons on the controller provide reliable operation in a shower environment. Why is this? On the 4 outlet valve, S3104, the inlets are 3/4", and the outlets are 1/2". Can the U by Moen shower be used in locations where local codes require only a single outlet active? Are there any special router requirements? What do insurance companies think of this? Download Ebook Moen Troubleshooting Guide “INSTALL” icon to download the app. cold water is where hot should be and the hot water is where the cold should be. Does the U by Moen shower controller use batteries? During the initial install, a language was selected for the controller display. It’s Flo Technologies’ way of standing behind the effectiveness of the system. Fully engage controller by sliding it down into place. You will need to mount the control box and battery pack under the sink. When the optional Battery Backup in service kit 179573 is installed, a white battery indicator in the upper right hand corner of the The control box that houses the valve is only 6" w X 4" h X 2.5" d. The control box that houses the valve connects onto the mounting shank of the faucet. 3. It is extremely important that the units have both hot and cold water supplied to the inlets of the valve body. Can I turn off the shower using my smart phone even if it was turned on using a controller? Next, press and hold the three bars for whichever preset you want to move and drag the preset to its new desired location. The digital valve does not offer flow volume control. First, it is essential to identify the model of your faucet. Can I change the trim on my older Moen roman tub without replacing the valve body? Any standard shower fittings can could be used with the U by Moen shower digital valve. A GFCI outlet will provide additional protection. The Moen 4 outlet valve (S3104) features four outlets and has vertical spa features four spray outlets and a maximum flow rate of approximately 14gpm at 45 psi. Example of access panel in closet. There is a two outlet valve (S3102) and a four outlet valve (S3104). An object entering one of the activation zones will cause the water to turn. Does the smart phone app connect to the shower via a Bluetooth or WiFi based connection? I just replaced the cartridge in my Moen kitchen faucet and the handle will not stay in the on position, how do I fix this? The next available option is to choose the proper time zone. The U by Moen Smart Faucet is compatible with Amazon Alexa and the Google Assistant. The U by Moen is approved for use in the US and Canada. Next, search for “U by Moen shower” and click on the app to open a page with the app details. The cartridge would need to be calibrated. Petroleum based lubricants may react with the rubber seals and could cause the spout to become difficult to operate. The icons on the controller can only be changed after the app has been downloaded and the controller is connected to the cloud/internet. When plumbing the outlets align the A to D outlets on the valve to the desired A-D outlet buttons on the controller. Open the U my Moen app. Does the U by Moen shower controller use batteries? From the smartphone app home screen, select the “Presets” tab. Please use the Alexa app to link your U by Moen account. Information regarding your account and connectivity is made available to Moen customer service to assist with remote diagnostics and troubleshooting, as well as to verify your identity when contacting our customer service team. Moen kitchen and bathroom fixtures combine quality and style to perfectly match your home decor. If there is a sticker on the box that states, "Works with Apple HomeKit", it will be compatible with Apple HomeKit. It is imperative to identify your model because the side sprays are unique to certain models. With the water supplies turned off, verify that the water is off by operating the faucet. You may need to move your router closer to the U by Moen device in order to improve the Wi-Fi connection. Open the U my Moen app. The max flow rate of the S3104 4-outlet valve is 14 gpm at 45 psi. There are two different screen settings depending on whether or not Water Savings Mode was enabled on the in-shower controller at the time of installation. Angle (showerhead), Handheld (showerhead), Left Body Spray, Right Body Spray, and Tub Spout. What can be done to correct this? How does it work? If you have already downloaded the U by Moen app onto your smartphone, and provided automatic approval of updates, the app will push the update with Apple HomeKit automatically to your device. Verify the controller will turn on. This battery backup will allow approximately two showers per day for three days with no WiFi. Once you’ve updated the software, it will be ready to use with your Alexa-enabled devices. This type of leak is often caused by scratched or torn o-ring on the cartridge or spout. The Wave Sensor (top) features a two-minute safety shutoff feature and the Ready Sensor (front) will shut off after one minute. Are there any warnings regarding the use of INLY capsules? This will occur after the hose has been filled with water and used for 24 hours. It is also recommended that you look underneath the sink to view the connection of the side spray hose to the discharge tube of the faucet. There should be a screen washer or o-ring (depending on the model) that provides a seal between the two. Use common words like "Morning", "Workout", "Weekend", "Work" or "Kids" over more unique words or proper names. How many holes are necessary in my sink deck to install my kitchen faucet? This will remove the current shower controller from the app. Another option is to simplify the preset name to something more discernable, Assure your Alexa device is well positioned for optimal interaction: place it at least eight inches from any walls and windows; assure there's no echo or reverb in the room. Installation and troubleshooting guides. No. You will see three bars added to the right side of each preset. Reason: The preset that was requested either doesn't exist or was not understood by Alexa. Please note, however, that intermediary structures (e.g. The number of o-rings inside of your spout will vary depending on the model. I've already purchased a U by Moen shower, do I need a new controller to integrate voice automation with Apple HomeKit? On the 2 outlet valve, S3102, the inlets and outlet are both 1/2". The MotionSense faucet is not intended for use in bar sink applications. Is this something that I can repair? For models using a handle connector, a metal washer may be missing or the connector could be broken. All data is stored in the cloud over SSL, and will not be shared with a third party. It is designed to deliver 6gpm at 45 psi on any one outlet. Can I operate two controllers from the same smart phone? Some cosmetic work may be required to the wall where the controller was mounted to cover the iO controller mounting holes that may be exposed after the U by Moen shower controller is installed. Debris or an obstruction in the balancing spool is causing it not to move freely within its housing. The U by Moen shower digital valve is installed prior to the wall-mounted controller. Yes - Assuming the app has been downloaded to your phone and the controller is connected to the cloud/internet. The recommended minimum access panel opening is 14" wide by 29" high. This can be done in the "Settings" section of the app. When no capsule is inserted the shower will function as usual. Flo by Moen can help homeowners troubleshoot where the leak is coming from and isolate different fixtures that may be leaking. Also, the correct cartridge will need to be identified and replaced. The first option is an audible tone from the controller; this is the factory default. Read questions other Moen customers have asked and find the answers. When the optional Battery Backup in service kit 179573 is installed, a white battery indicator in the upper right hand corner of the display will appear under normal use when the valve is running on AC power. In some instances, resetting the router or adding a Wi-Fi repeater or extender can help in connecting the app to the controller. Can I move the U by Moen shower controller once it has been installed? Can I purchase a non-spray faucet and convert it to a sprayer model using my existing side spray? The spout will swivel 100 degrees from left to right. App version 2.0.0 or greater is required for Alexa. No, you do not need to purchase or install any new components to enjoy the benefits of voice control through Amazon Alexa. If I need to replace my controller for any reason, what steps will I need to follow to connect my new controller to my home Wi-Fi network? The push-fit connectors supplied with ioDIGITAL™ valves work well with each of Once an account is created, any additional users Make sure the notches are aligned on the dial. "II" = Medium Fragrance Flo by Moen is currently designed to operate solely under the 2.4GHz frequency range for wireless connectivity. Electronic operation: Adjusting the dial on the electronic box under the sink will determine the water temperature during hands free operation. Once you’ve completed all the adjustments to the order of the presets, press the “Done” button. What kind of batteries do I need to buy? See the instruction manual for additional tips. Do not use plumber's grade faucet grease, silicon sprays or any lubricant that may contain petroleum. Petroleum-based lubricants may react with the rubber seals and cause the spout to become even more difficult to operate. This can also be seen in the troubleshooting guide. Yes. The next editable field is the name you would like to follow the greeting on the controller. The controller must not be installed where the ambient temperature may fall below 41°F or can exceed 158°F. The system is also capable of sending text messages, emails, and calls to users. How do I change the outlet icons on the controller screen? Will the valve fit under my standard sink cabinet? You can select a language from three options: English, French and Spanish. With the Moen ioDIGITAL™ vertical spa, a pressure of at least 40 psi is recommended for optimal performance and satisfaction. There are two primary ways to start the shower from your app: With the shower running, turning on and off the shower outlets can be done through the smartphone app by simply pressing the desired outlet icon button within the app. types of walling, venting) may reduce this distance. Can I install the U by Moen outside of the United States or Canada? This part will vary depending on the age and model of your faucet. There can only be one account associated with each controller for security reasons. Note: If the mounting nut underneath the sink is overly tightened to the mounting bracket, this could cause the spout to be difficult to rotate. However, the time is only displayed after the controller is connected to Wi-Fi. You will receive a notification when this feature becomes available. If the side spray has good pressure, then try activating the trigger on the side spray several times to see if pressure returns to the spout. Any standard shower fittings can could be used with the U by Moen shower digital valve. These should be unscrewed counter-clockwise. Prep Valve: Shutoffs are required for installation and/or servicing of shower valve. Can the app be updated from the Apple app store or Google Play? Replacing the appropriate cartridge for your model of faucet should resolve the issue. Before installing the U by Moen shower system, it’s important to consider a few key factors such as the number of shower outlets the homeowner intends to use in the shower, valve placement, location of a usable electrical outlet and strength of WiFi signal. If you have very hard water, over time clogging may occur. Firmware 2.0.0 or greater is required for Alexa. Also, it is recommended that the supply lines from the shut-off valves be checked to ensure the faucet is receiving full pressure from both hot and cold supply lines. The access panel is a standard code requirement and is required to access the shut-offs, filter screens, AC outlet and optional battery backup and service the valve if needed. For $5 per month, FloProtect subscribers gain access to a we-pay deductible guarantee, a 5-year extended warranty and live smart water assistance directly within the app. These will vary depending on your ioDigital model. The next available option is to choose the proper time zone, which is needed to accurately display the date and time on the controller. Does the U by Moen shower measure/display water usage during or after a shower? Inspect the 1423 balancing spool. I have one of the outlets on my U by Moen valve capped. The side sprayer would need to be replaced. If it is on upside down, the handle will not rotate the cartridge to provide a mixture of hot and cold. It will look similar to a large flat head screw, and it will be brass in color about the size of a quarter. If the handle is only being rotated, the water will not turn on. Flush the screen upside-down under running water to wash away build-up or debris that might be causing reduced water flow. Why do homeowners need this smart water valve installed in their homes? Flo by Moen is safe for outdoor use and is water resistant. ", Reason: U by Moen skill has not been enabled and connected to the users U by Moen account, Solution: Enable the U by Moen skill within the Alexa app and connect the U by Moen account to the Alexa account, Alexa response: "The temperature you've requested is higher than the max temperature setting on the shower.". Are there any issues with electricity and the chance of being shocked? There will be a spool inside this piece, and it needs to move freely inside of its shell. A crescent wrench, a Phillips head screwdriver and Moen installation tool (SKU # 118305, included) are needed. Without a time zone selection, the controller will not display a date or time. TRENDnet: TEW-812DRU To date, the If it does not turn on, please see ioDigital valve will not turn on. You can select any name you would like for this preset. We cannot comment on specific upcoming features, but we are always looking at the market to determine If there are multiple elbows, they will need to be eliminated. The temperature (thermostatic) handle only adjusts the temperature. I already have one phone synced to the controller. Both presets and power buttons are installed with factory defaults until you personalize them. You can also create a new preset (up to 10 additional) in this menu. What type of smart phones can be connected to the controller? The combination of lubrication and the weight of the handle can cause the faucet to self-close. You can scroll through minutes and seconds individually to select the desired timer length. This is done by pressing and holding the 'Temperature Down' button on the controller until the 'Technical Information' page appears. As the #1 faucet brand in North America, Moen offers a diverse selection of thoughtfully designed kitchen and bath faucets, showerheads, accessories and bath safety products for residential and commercial applications each delivering the best possible combination … How far away will the smart phone activate your shower? Make sure the remperature override button is being pressed in. My preset won't start with the Alexa voice command. Never use cleaners containing abrasives, ammonia, chlorine, bleach or other harsh chemicals to clean, as they may damage the finish. or you hear a double beep. The valve is factory set to have a maximum temperature of 115° F. The maximum temperature of the valve can be increased up to 120° F, or decreased using the Moen app. The Flo by Moen smart water shutoff itself helps prevent water damage and makes homeowners more aware of what’s going on in their homes – all things insurance companies like. No, the U by Moen shower valve is actually designed so the water is isolated from the electronics. Also, depending on your climate, the incoming water (ground water) temperature may fluctuate during the year. There is a two outlet valve (S3102) and a four outlet valve (S3104). The U by Moen shower operates with standard hot water tanks and typical drainage. Yes, the CC connections on U by Moen shower valve outlets and inlets can be connected to Pex, copper or CPVC with standard plumbing adaptors. Make sure you are using one of the following phrases to start your preset: "Alexa, ask Moen (pronounced 'Moe-en') to start preset (. The volume knob also offers Pause feature, which will allow the user to temporarily pause the shower. This model will have stops located on the inlets of the valve. Select 'Reset Wi-Fi Credentials'. Select 'Reset Wi-Fi Credentials'. This is most likely due to an error in installation, an issue with the cartridge, a lack of hot and cold water supplied to the valve or a lack of calibration of temperature. Mounting Bracket: Finished wall should have a 1” hole for the data cable. As long as you are connected to WiFi, you should be able to activate and control your shower. Guide the data cable (P) through the hole in the wood support. Our MotionSense faucets are right-handle installation only. A GFCI outlet will provide additional protection. Check to see if the hot and cold lines are reversed. The controller can only be mounted in the horizontal position. Pull the handle forward for cold and backward for hot. ¾" for the S3384 and ½" for the S3381 and S4994. I already have one phone synced to the controller. Up to 45% when compared to standard 2.5 gpm showerhead. You would need to follow the following steps to connect the new controller to your home Wi-Fi network. Any compatible quick connect fitting can be used for installation. The cold supply must be connected to the cold (right) side of the valve, and the hot supply must be connected to the hot (left) side of the valve. During manufacturing, lubrication (silicone) is used on the cartridge. The capsule formulations comply with European cosmetic regulatory standards and have been tested to ensure the quality, safety and compliance of the final product. Once the syncing is complete, you will see a pop-up window stating that the shower is set up. The valve is supplied in the open position to allow for pressure testing of connections. Feel the temperature of the inlet lines. Solution: Request a valid temperature number with your Alexa voice command. How do I use my sensors to turn the water on and off? Otherwise this will function as a normal faucet. Pressing the power button will turn off the shower. It will come on for two seconds whenever electronics mode is activated. The filter screens are accessible from the access panel side of the valve. the initial GFCI outlet. Though it’s possible some water damage may occur, the Flo by Moen system helps detect a leak before more serious damage occurs. The valve then automatically adjusts the mix of hot and cold water using a thermistor and digital control system to precisely achieve and maintain the desired temperature even with changing inlet water temperatures and pressures. mom). Do all Moen products consist of one standard of quality regardless of whether the distributor is a retail or wholesale supplier? Make sure the infusion of essential oils is turned off by aligning the dilution lever to the "o"  position (far-right position when looking at the front of the handshower). The light will also flash slowly indicate battery power is running low. The maximum flow rate from any single outlet is 6 gpm at 45 psi. Shake the shower capsule to mix essential oils and slide into the infusion dial on the back of the handshower. The U by Moen shower does not measure/display water usage. If I need to replace my controller for any reason, what steps will I need to follow to connect my new controller to my home Wi-Fi network? Please note, however, that intermediary structures (e.g. Remove the tub spout and inspect for any obstructions that may restrict the water from the spout. In the upper right-hand corner of the 'Technical Information' page, select 'Reset Wi-Fi Credentials'. The U by Moen shower controller is connected to the valve via a data cable. It is also recommended that you clean the inside of the spout and the outside of the valve body when replacing the o-rings. When the valve detects a power outage, the shower will safely turn off. If AC power is desired you may purchase the AC adaptor kit (SKU: 169031) which is sold separately. If there is a sticker on the box that states, "Works with Apple HomeKit", it will be compatible with Apple HomeKit. What will need to be done to connect my U by Moen shower controller to my home Wi-Fi network? Only $5/month. Power and data cables must also be routed to avoid damage when installing the valve or controller installation screws. A red outline of the battery indicator indicates the batteries need to be changed. If you already have the U by Moen app on your phone, make sure it is the latest version. 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